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972-489-9182

Payment Policies

Lone Star Threads accepts online or telephone payment via credit card, debit card, or electronic check (ACH). All payments sent electronically are securely transmitted.

Lone Star Threads also accepts payment via purchase order for qualified customers. Invoices may be paid by check or credit or debit card.

Shipment/Delivery Times

LST’s orders are generally delivered in two weeks. Customers who are concerned about meeting deadlines should contact a Service/Sales Representative.

Returns Policy

LST goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, LST accepts returns and will refund payment if and when customers are disappointed by LST merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

Cancellation Policy

For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.

For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.

Limit of Lone Star Threads Responsibility

LST will be responsible for acting only on those instructions sent to LST that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. LST is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider.

The information and materials contained in this Site, including text, graphics, links or other items, are provided "as is", "as available". LST does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.

In no event will LST be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if LST, or representatives thereof, are advised of the possibility of such damages, losses or expenses.